(03-31-2016 10:32 PM)monster Wrote: (03-31-2016 08:56 PM)Il Bersagliere Wrote: Here's a tip - Don't process your payments with PayPal. Get a merchant account or use services like Stripe. Very important. PayPal will not let you run a business, despite upgrading to a business account or even using one of their merchant solutions.
PayPal is fine. Actually much better than merchant account services and amex merchant services. I can send an email directly to my guy at paypal and he takes care of any issue within a day. With my merchant account and amex merchant account I have to call in and provide five million pieces of security information and get transferred 3 times and then still not given a solution. PayPal's fees are about the same as everyone else's too.
Haven't used square too much personally but met them at a number of tradeshows and they all seem friendly and knowledgeable and I'd consider checking square out if I were to start all over again.
Ok. You've got 'a guy' or 'a plug' at PayPal, which leads me to believe that you have some clout or never travel. If you don't mind me asking, what kind of business do you do and what is your monthly volume? PayPal has an implicit policy where they limit or lock your account if you are under a personal account and using it for business and processing lots of payments. If you are under a business account or even a merchant account, you get the same problem but less pronounced. Simply put, PayPal isn't just a good platform for ecommerce, which is why I tell all my friends who want to dropship or have a high expected volume/income to avoid it altogether. In the past, PayPal would give you some leeway and allow you to respond, but now they are moving towards automatic limitation and permanent lock for infractions. I've had friends who have been blindsided by this, with 5-10k stuck in their account for 6 months.
I've used PayPal for nearly 8 years and they have evolved quite a bit. Many things in their company have now become 'proprietary information' and 'off-limits' because consumers are wising up. PayPal is very fond of unscrupulous behavior, which includes limiting your account for vague reasons, an ethnic sounding name, selling materials that are against TOS, etc. I've managed to learn how to bypass and manage these things effectively, but the juice is not worth the squeeze, especially when you just wanna focus on running a side-hustle instead of playing head games on the phone.
I have never used amex or square, but Google Wallet is good, albeit not automated and so is Stripe and Authorize.Net.