RE: Stupid things people do to fuck up their businesses
"you must be able to duplicate yourself as you will hit a point where you cannot do it all by yourself and you should cross train youre employees every chance you are given...with out putting the right processes, policies, and procedures in place it would be a huge cluster fuck."
I'd forgotten but having a plan to develop new talent is as important as the business plan, because without it you can't expect to scale the business, and any success you do have at scale will be pure accident and chance.
It's funny how some jobs/organizations have a fixed mindset, a "you either get it or you don't" approach to their personnel, and never give thought to how They are like people who belittle the idea of game thinking that if you aren't a natural you can't possibly "learn" to be good with women.
I've fought this battle myself at some places, and successfully rolled out training/mentoring plans that take raw talent and make them good at the complicated cognitive work we do. It blows people's minds to see it work, but it's really quite simple cognitive psychology - break the role down into actions and mindsets, then coach the actions and the mindsets so people learn to do things and also learn why they are doing them. Pretty soon the average folks can do a good job, and the exceptional folks catch on quick and start exploring new avenues that benefit the organization.
Sure, some people are born salesmen or born executives, but a lot of folks gotta learn, and it doesn't do the org any good to act like it's not worth people's time to teach. I've come to think that the fixed mindset is really mostly ego protection - these people have to believe that they have some God-given talent and it would hurt them to think they can take another smart, hard-working but basically ignorant dude off the street and train him to do the same thing.
Now, your comment on the "right processes, policies, and procedures" brings to mind another conundrum - in many larger business, these policies etc really serve as brakes to control risk, especially to prevent incompetent people from fucking up. Sounds like you have procedures that actually enable the business to operate and succeed and the people to know what they have to get done, instead of hoping you can stop people from killing the biz - people you shouldn't have let into your organization to begin with.
When I hear about an organization with a lot of red-tape procedures that isn't a hospital or a nuclear submarine, I know they've got a lot of zeros working there and the MBAs have put a bunch of horseshit in the way to make it too complicated for the boobs to execute their fuckupery. That in turn prevents effective, competent people from succeeding, and they do (and should) leave the place.
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