Post: #26

Post: #27

I want to minimize my time spent talking to customer service. It's extremely bad for your health.

I can't imagine willingly subjecting myself to all those fucking prompts you have to go through to get to a live person just to hang up and do it again. That's weird neurosis territory.

Post: #28

I think answering phones is one of the few jobs outside the home that women should do and are especially suited to.

If you had told a man 35 years ago that there would be hundreds of thousands of men operating the phones helping you with your flower delivery order he would have laughed at you.

Post: #29

Do you not talk to women in real life either? This just sounds like bad game. Anytime you talk to a woman in person or on the phone it's a good opportunity to run some game and learn some new tactics, why isolate yourself from some game exercise? Sure a lot of women are bitches on the phone, but plenty of guys are assholes too, that's just how the world works. And i'd much rather try to sweet-talk a woman on the phone for fun anyday, even if they are being a bitch take it as a challenge and see if you can win them over by the end of the convo.

Post: #30

If you hang up when a woman comes on, don't you just have to go through all of the menu and bullshit again?

It seems like I have to call ATT, Verizon, and Oceanic Cable once a month. It takes ten minutes to get a person on the phone. If you hang up you just have to wait again.

I always just ask for a supervisor with all three.

Instead of hanging up, just ask for a man.

Aloha!

Post: #31

Everything about this sounds retarded.

Post: #32

(01-12-2017 02:32 PM)DamienCasanova Wrote:  Do you not talk to women in real life either? This just sounds like bad game. Anytime you talk to a woman in person or on the phone it's a good opportunity to run some game and learn some new tactics, why isolate yourself from some game exercise? Sure a lot of women are bitches on the phone, but plenty of guys are assholes too, that's just how the world works. And i'd much rather try to sweet-talk a woman on the phone for fun anyday, even if they are being a bitch take it as a challenge and see if you can win them over by the end of the convo.

I was thinking along these lines. When you can manipulate the female rep to take action above the call of duty, you can entrap the company into providing services beyond the original cost of doing business with you.

Let's not get this confused with "Don't pitch the bitch" a real sales issue where it's not worth selling to a woman due to all the unforeseen bullshit she will bring before, during and after the sale.

If I get a female service rep, I'm testing my ability to make her tingle and solve my problem with gusto.

Post: #33

It's my experience that, if your issue isn't too complicated, a woman can easily handle the job. If it requires problem solving or any creative thinking, you're better off getting transferred to a man. The rare women capable of problem solving aren't going to be working in a call center.

Post: #34

I agree that men are probably better at customer service. I think this is because women like to follow rules and are quick to find faults with the customer who broke one of thousand product use rules written in fine print. Women love to submit to the greater force which is the company.

Men on the other hand usually hate the bureaucracy and shitty products themselves and are able to emphasize with the caller's problem more.

However I don't think that men should work in customer service. it's not a testosterone raising job. It's just like with cooking - while men are better as cooks, it's women who should be cooking for men in most circumstances.

Men have the potential to be betters then women at anything, but there are those jobs that are simple enough that even most woman could do them decently and women should do them to free up men doing more important jobs.

You could argue that men are better at cleaning floors and you will b right - man can move the broom faster and squeeze the water out of the towel stronger , but do you really want to make all janitors men? So that what - only thing women can do is sit in board meetings? Or do you want all of them to only sit in home and not be permitted to work at all? Both are too cardinal solutions to be realistic.

Post: #35

(01-12-2017 05:15 AM)Leonard D Neubache Wrote:  Personally I'd say that male call center workers are helpful 100% of the time. The women I'd split between 20% helpful, 60% dimwitted and 20% on another planet.

Any of you boys flirt over the phone?

I actually use customer support to sharpen my game a little. You can test the waters with jokes to see how well it goes.

Post: #36

A few years ago I had three rental units all sell at the same time. I made very little profit, and it all went to banks, but for a while I had a massive amount of money in a checking account.

When I would call the bank's customer service I could hear the girl wanting to come through the phone and blow me. I was really tempted to try some type of phone sex.

Aloha!

Post: #37

I can dig the OP's sentiment. Personally I don't find it worth it to hang up and re-dial just to sit through the menu bullshit all over again, but I agree that most women are shit at doing this job (and frankly, most jobs)

(01-12-2017 02:32 PM)DamienCasanova Wrote:  Do you not talk to women in real life either? This just sounds like bad game. Anytime you talk to a woman in person or on the phone it's a good opportunity to run some game and learn some new tactics, why isolate yourself from some game exercise? Sure a lot of women are bitches on the phone, but plenty of guys are assholes too, that's just how the world works. And i'd much rather try to sweet-talk a woman on the phone for fun anyday, even if they are being a bitch take it as a challenge and see if you can win them over by the end of the convo.

I'm going to say this is a false equivalency. When you're calling customer service, it's because you need something. You need the person on the other end of the line to LISTEN, to DEDUCE WHAT THE FUCK IS GOING ON and to TAKE ACTION in accordance with your wishes. Women are not inclined to give a fuck about any of the above, especially to some random "needy" guy on the phone. Ew!

So, the game analogy isn't 100 percent applicable, not everyone has time to waste or is in the mood to run "customer service phone rep game" just to get what the fuck they want. Chances are if I'm making such a phone call in the first place I'm pissed off and in no mood for fucking games.

Post: #38

(01-12-2017 12:21 PM)TigerMandingo Wrote:  If I get a female service rep I hang up immediately.

Although one time I called T-mobile and got a female rep who kept asking me "Please give it to me".

Part 2


Is it beta if I talk to a female customer service rep ?

Post: #39

you're right, it's hard to get what you need done when the female customer service rep won't stop flirting with you.

Post: #40

(01-12-2017 04:40 PM)Rhyme or Reason Wrote:  I can dig the OP's sentiment. Personally I don't find it worth it to hang up and re-dial just to sit through the menu bullshit all over again, but I agree that most women are shit at doing this job (and frankly, most jobs)

(01-12-2017 02:32 PM)DamienCasanova Wrote:  Do you not talk to women in real life either? This just sounds like bad game. Anytime you talk to a woman in person or on the phone it's a good opportunity to run some game and learn some new tactics, why isolate yourself from some game exercise? Sure a lot of women are bitches on the phone, but plenty of guys are assholes too, that's just how the world works. And i'd much rather try to sweet-talk a woman on the phone for fun anyday, even if they are being a bitch take it as a challenge and see if you can win them over by the end of the convo.

I'm going to say this is a false equivalency. When you're calling customer service, it's because you need something. You need the person on the other end of the line to LISTEN, to DEDUCE WHAT THE FUCK IS GOING ON and to TAKE ACTION in accordance with your wishes. Women are not inclined to give a fuck about any of the above, especially to some random "needy" guy on the phone. Ew!

So, the game analogy isn't 100 percent applicable, not everyone has time to waste or is in the mood to run "customer service phone rep game" just to get what the fuck they want. Chances are if I'm making such a phone call in the first place I'm pissed off and in no mood for fucking games.

Anytime you're trying to pick-up a chick it's because you need something too, be it sex or companionship or whatever. The game is to persuade the other person to give you what you want so that you're both happy about the outcome. Customer service reps should be even easier to game, since they are being paid to listen, deduce what's going on and then provide customer service to you and give you what you want as well. Perhaps it is a false equivalency because it's more like a canned hunt than an actual approach, you're talking to a woman paid to serve you, so you've got a captive audience and all you have to do is be polite.

I think it's a crucial game lesson, and a chance to asses your own mental state when talking to anyone in the world, you have the choice to go into the conversation like an asshole and be rude, or you can check yourself and approach the convo with some finesse. I've gotten pissed off and cussed out my share of customer service reps as well, but i've found you're usually better off swallowing your anger and not lashing out at someone on the other end of the line. As the old saying goes... you catch more flies with honey than you do with vinegar.

Post: #41

wow, you realize on the base level this is flat out rude

Post: #42

I've never notice a gender based competency difference.

I'd sure as hell like to talk with a nice womans voice if the service is going to be the same.

Post: #43

I've been on both ends of the call center phone line, so I cut call center people a lot of slack.

I worked with mostly women in that job, and none of them were stupid or incompetent (because the lady boss fired them right quick if they were). The customers were in large part horrible, though. Belligerent, condescending, entitled, foul-mouthed, unable to comprehend there are limits to what is possible within physical reality, unwilling to describe their problem beyond the simple fact of having one, and just plain stupid all around.

And these were public school teachers, by the way.

So I wouldn't hang up just because it's a woman on the other end. But I will be polite and patient for my part, and if they demonstrate that they can't communicate or are not competent to address my concern, then I'll request a transfer* or hang up.

(* -- Always request to talk to a manager or supervisor: chances are the person you get transferred to is actually neither, but the fact you're given to them usually means that they're known to the other call center people for whatever reason as "the guy who can handle the crazies/ragers". Which means they're someone smart enough to think on their feet while dealing with difficult people, and will have enough experience to understand and fix your problem easily. Unless it's a shitty company, and they transfer you to the low man on the totem pole to be rid of you because they don't care - in which case, it's a sign not to do business with them in the future.)

Post: #44

Persuasion won't matter if the person willing to help you is fundamentally terrible at problem solving and this tends to be the case with women. If it's something standard I can let a female handle it (though they fuck those up too). When the circumstance gets complicated they fall apart. when the stakes are higher I don't want to play around and humor a government affirmative action hire.

Needless to say this philosophy extends beyond me rudely hanging up the phone on women. I want to avoid putting my life in female hands, whether they be a cop, firewoman, commercial airline pilot or a cardiovascular surgeon. In most cases you won't even have the option to opt for a male replacement. Let's hope for your sake you can dodge that bullet. Maybe it's possible to persuade them into doing a better job? Rhetorical question.

Normies will all decry this as sexist but the redpillers know quota hirings are a real thing. If medical schools admitted students based on actual merit and aptitude you really believe half the seats would be occupied by women? Rhetorical question.

In closing I'll say that when the chips are down I think people intuitively want to rely on men for help. Believe me folks, it's only through frustrating trial and error I have come to these conclusions.

Post: #45

(01-12-2017 05:17 PM)DamienCasanova Wrote:  Anytime you're trying to pick-up a chick it's because you need something too, be it sex or companionship or whatever. The game is to persuade the other person to give you what you want so that you're both happy about the outcome. Customer service reps should be even easier to game, since they are being paid to listen, deduce what's going on and then provide customer service to you and give you what you want as well. Perhaps it is a false equivalency because it's more like a canned hunt than an actual approach, you're talking to a woman paid to serve you, so you've got a captive audience and all you have to do is be polite.

Emphasis mine. This is the point; they should be better than they are at their jobs. They should give a fuck. The OP was pointing out how that isn't usually the case, and I agree.

(01-12-2017 05:17 PM)DamienCasanova Wrote:  I think it's a crucial game lesson, and a chance to asses your own mental state when talking to anyone in the world, you have the choice to go into the conversation like an asshole and be rude, or you can check yourself and approach the convo with some finesse. I've gotten pissed off and cussed out my share of customer service reps as well, but i've found you're usually better off swallowing your anger and not lashing out at someone on the other end of the line. As the old saying goes... you catch more flies with honey than you do with vinegar.

No argument there, I don't fly off the handle on CS reps either, as it accomplishes nothing in most cases. I agree with the idea that you should go clear-headed into any type of interaction. But to me gaming isn't just about getting what I want. It's about being present in the moment and enjoying the company of chicks. If a chick is a cunt, and thus is a pain in the ass to be around, I don't want anything from her.

So as far as dealing with customer service people, male or female, I'm only interested in resolving whatever the issue is and my experience shows men are far more likely to assist in that manner than are women.

Post: #46

I think it is a competency thing within an organization more than it is a gender thing. I'm a baller when it comes to credit cards. Literally have dozens for both work and play. Customer service between the various banks differs massively. Citi consumer cards are staffed by lousy call centers in India. Poor English training, reading from the script, no problem solving skills whatsoever. Just a lousy experience. The only reason why I keep them is for the great rewards program. Discover and American Express, both have 100% U.S. based call support. Had uniformly excellent experience with both, regardless if a man or a woman answers. It is all about leadership within an organization to get the employees to be customer-centric. Great leaders and managers put systems of excellence in place, while poor organizations allow everyone to shotgun the rules, or worse yet, have no rules at all.

Post: #47

I worked in customer service for a while to help pay my studies. Do you know the quantity of "men" on the other side of the line who are more girly than the girls?

Post: #48

To be honest I can't relate to this at all. I tend to have better experiences with female customer service reps than males. I find them more eager to please. The exception is obviously for technical issues. But for simple administrative sort of issues, I'd rather deal with a woman.

There is a very simple "hack" I've found that improves the experience in dealing with customer service people (male or female). What is the hack? It literally could not be more simple: you greet the representative by name, introduce yourself, and you ask them to help you. Why does this work? It makes the interaction more personal. It adds a human element to what is normally a very impersonal experience. And by directly asking them for help you make them invested in providing you that help.

It's a little thing that makes a big difference. Also, speak slower in general. I think a lot of guys have lost (or never developed) phone game due to the heavy prevalence of texting these days. It's a worthwhile skill to develop. People are always much more accommodating when they like you, and coming across as likable/charismatic over the phone is an aspect of game that can be learned like any other.

Post: #49

I've found that also repeating back the name of the rep as soon as they answer the call to be helpful. If you didn't hear it, say sorry, I didn't catch your name? It makes the experience more personal to them, not just some type of answering robot to an endless stream of mundane calls. In fact, the more you warm your agent up to being nice to them, the more likely they are willing to go out of your way to resolve your issue, including asking for a manager if necessary. Game works for business situations as well.

Post: #50

Im the opposite. At least women in those jobs will pretend to be friendly.

I called Chase and got what sounded like a Phillipino before and had excellent service. Two other times I called and got complete dude-bros who were morons. Their tone of voice the entire time was something between "fuck you" and "you are wasting my time". The second dude I hung up in the middle of the call, waited a few minutes and called back. Which was answered by a friendly female. Maybe fake as hell, but they are good at it at least.